How can we help you?
Popular Questions
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Will you re-stock items that have sold out?
We generally do not re-stock items that have sold out as we like to offer new designs and often have limited...Read More -
What happens if I place a pre order?
If you order a pre-order item we will ship the goods once they are in stock in our warehouse. The dispatch...Read More -
What is deemed as a Faulty?
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by...Read More
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Can I update my account details?
Yes, all you need to do is log-in to your ‘I Love Ugly’ account. Here you can edit your contact...Read More -
How can I track my order?
When your order has left us you will receive an automated e-mail with a tracking reference. Please allow a...Read More -
How am I charged for duties and taxes?
Our international courier provider will charge you the duties and taxes on behalf of the local government. How...Read More -
What Courier Providers do you use?
We use CourierPost to deliver all New Zealand orders and DHL EXPRESS for the rest of the world. ...Read More -
Can I return my order to a store?
You can return your online order (except sale items) to any of our ‘I Love Ugly’ stores, all you need is...Read More -
Why am I charged duties and taxes and what are they?
Duties and sales taxes are import charges that are a part of government policy for your country. Your country...Read More -
Can I use a PO Box for my delivery address?
We are unable to deliver directly to PO Box addresses. We require physical addresses as a signature is...Read More
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How long will it take for my order to arrive?
All online orders placing during business days are dispatched within 24 hours of confirmation. Orders are...Read More
