CUSTOMER SERVICE MANAGER

We are looking for a positive and friendly person to lead our customer service team in delivering exceptional customer experiences throughout all interactions with our brand.

JOB DESCRIPTION

• Provide excellent customer service to our online customers through phone, email and social media.
• Ensure all customer inquiries on every platform are dealt with in a professional and timely manner.
• Assist the Digital team with promotional and custom orders when required.
• Assist the Retail teams with in-store customer queries when required.
• Use every opportunity to deliver exceptional help and care, leaving all customers with a positive experience with the brand, going above and beyond where necessary.

SKILLS REQUIRED

• Customer service skills and previous experience
• Passionate about providing a customer-friendly culture 
• Strong communication skills - both verbal and written
• Excellent problem solving skills
• Team players
• Attention to detail
• Basic Excel skills

If this role is of interest, please send your CV to careers@iloveugly.net.