We are on the lookout for an admin star to join our Customer Success (CS) Team; owning all online returns and supporting other elements of customer service as needed. Being adaptable is key to succeeding in this role; we are a rapidly scaling business so some responsibilities may develop.
Here at ILU, we are all about being innovative and adaptive in every aspect of the company. This is key to driving us on our exciting journey.
This is a full time role (40 hours per week), reporting directly to the online CS Manager.
- Resolving all incoming returns in a timely manner, processing refunds and exchanges as required.
- Managing inventory and stock control of returns.
- Providing administrative support to account for the entire return process.
- Assisting the CS Team (primarily through Emails and Social Media) as required.
Qualifications and Skills required:
- Effective communication - both verbal and written
- Quick to learn and manage multiple online programs
- Excellent problem solving skills
- Detail oriented
- Excel Skills / Data entry
- Previous experience in Customer Service preferred, but not essential.