Frequently Asked Questions
NZST - 6th August 12pm
AEST - 6th August 10am
EDT - 5th August 8pm
We will be working very hard to ensure all orders placed during our End of Season Sale are being processed as quickly as possible. Due to the heavy demand, we've taken all measures available to resource up our pick-pack and fulfilment teams to ensure your order is dispatched as a priority. Instead of our usual 3-5 day turnaround, we expect to dispatch and deliver your order within 6-10 working days. We appreciate your understanding and patience during one of our busiest periods.
Our End of Season Sale ends on the 13th of August. We recommend buying while stocks last. A lot of sizes are expected to sell out quick, so don't hesitate.
We are doing everything we can to ensure this won’t happen. However, sometimes it’s impossible to avoid with the surge of demand for sought after products over this period. For whatever reason, if the item you purchased is out of stock our support team will be in touch with a swift resolution.
Discount codes may only be applied to full priced items which are excluded from our End of Season Sale. (i.e The Basquiat Collection)
Unfortunately, all sales on discounted items throughout our sale period are final. We will not be accepting returns, refunds or exchanges for sale items. If you are needing to get in touch with us about this, please feel free to reach out to our support team at support@iloveugly.net









