Life happens, and we want to ensure that if you're not absolutely thrilled with your recent purchase, the return process is smooth, hassle-free, and tailored to your convenience.


Step 1: Initiating the Return

If you find that the item(s) you've received don't meet your expectations or isn’t quite your style, don't worry! Here's what you need to do:

  • Head to the Returns & Shipping page on our website.
  • Select ‘BEGIN RETURN PROCESS’ to access the returns portal.
  • You can also access this using the QR code on your orders packing slip.
  • Follow the instructions to select the items you wish to return.


You can select Store Credit, Refund or Size Exchange.

 

Step 2: Selecting the Return Reason

We value your feedback and want to ensure continuous improvement. Please let us know the reason for your return. This helps us understand your needs better and make necessary improvements.

 

Step 3: Packaging the Return

Securely package the item(s) in the original packaging or a suitable alternative to prevent damage during transit.

Include the original invoice or packing slip in the package if you can.

 

Step 4: Shipping the Return

After confirming your return, you will receive a confirmation email with the return address.

Please package up the items that you’re returning to us, and send back to the following address.

We recommend you get the returning package tracked.

 

Step 5: Processing Your Return

Once we receive your return, our dedicated team will inspect the item(s) to ensure they're in their original condition. We will then promptly process your return based on your chosen refund method.

*Due to the heavy discounts applied - sale items are excluded from our regular returns process. This doesn’t mean you shouldn’t still get your hands on a great quality item though - simply use the size charts on each product page and read the carefully curated description to make the most informed choice.

Life happens, and we want to ensure that if you're not absolutely thrilled with your recent purchase, the return process is smooth, hassle-free, and tailored to your convenience.


Step 1: Initiating the Return

If you find that the item(s) you've received don't meet your expectations or isn’t quite your style, don't worry! Here's what you need to do:

  • Head to the Returns & Shipping page on our website.
  • Select ‘BEGIN RETURN PROCESS’ to access the returns portal.
  • You can also access this using the QR code on your orders packing slip.
  • Follow the instructions to select the items you wish to return.


You can select Store Credit, Refund or Size Exchange.

 

Step 2: Selecting the Return Reason

We value your feedback and want to ensure continuous improvement. Please let us know the reason for your return. This helps us understand your needs better and make necessary improvements.

 

Step 3: Packaging the Return

Securely package the item(s) in the original packaging or a suitable alternative to prevent damage during transit.

Include the original invoice or packing slip in the package if you can.

 

Step 4: Shipping the Return

After confirming your return, you will receive a confirmation email with the return address.

Please package up the items that you’re returning to us, and send back to the following address.

We recommend you get the returning package tracked.

 

Step 5: Processing Your Return

Once we receive your return, our dedicated team will inspect the item(s) to ensure they're in their original condition. We will then promptly process your return based on your chosen refund method.

*Due to the heavy discounts applied - sale items are excluded from our regular returns process. This doesn’t mean you shouldn’t still get your hands on a great quality item though - simply use the size charts on each product page and read the carefully curated description to make the most informed choice.