We accept returns for any reason – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn and with original tags attached.

During the Christmas period returns can be made within 60 days of the package purchase date. Return costs shall be at the expense of the customer.

  •  Items purchased at full price can be returned for a Refund, Credit Code or Size Exchange.
  • A partial return from a bundle deal for a Refund or Credit will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.
  • Sale items are eligible for our normal return conditions unless purchased in a sample sale or advertised as final sale online.
  • If items are damaged or faulty, they may be returned for a Repair, Refund, Credit or Exchange, at our discretion.
  • Due to safe hygiene practices we can’t accept returns on Underwear or Socks. Exceptions can be made should the product be received faulty or in an otherwise unsatisfactory condition.


An exchange is subject to product availability once the return arrives back to our NZ warehouse and is processed in.

Should the stock requested not be available, a Credit will be issued instead.

To avoid missing out on fast selling product, we recommend purchasing the desired item(s) directly and opting for a Refund or Credit for the return.

Returning within NZ

For all online orders please begin the Return Process below.

Online orders may be returned in-store within 30 days of purchase, proof of purchase is required.

Orders made in-store cannot be returned via our online Return Process, if you’re unable to return in-store please get in touch with our support team - support@iloveugly.net