We accept returns for any reason (Excluding Sale Items) – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached.

Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer.

- Items purchased at full price can be returned for a Refund, Credit, or Size Exchange.

- Sale items are NOT eligible for our normal return conditions.

- If items are damaged or faulty, they may be returned for a Repair, Refund, Credit, or Exchange, at our discretion.

- Please allow 48 hours from when your return arrives at our facility to process your return

- A partial return from a bundle deal for a Refund or Credit will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.

- All gift cards are non-refundable and a monetary refund cannot be issued in exchange for purchases made with a gift card.

-  Orders made in-store cannot be returned via our online Return Process. If you’re unable to return in-store please get in touch with our support team at supportnz@iloveugly.net and we would be happy to assist in any way we can.

 

Please note, due to safe hygiene practices, we can’t accept returns on Underwear or Socks unless they are returned unworn, unopened and in original packaging with tags still attached. Exceptions can be made should the product be received faulty or in an otherwise unsatisfactory condition.

For all online orders, please begin the Return Process below. Alternatively, you may return your item(s) in-store.

Black Friday Returns Policy: All Black Friday Sale Items are advertised as final and no refunds/exchanges are accepted online or in store.

You are able to return and/or exchange an online purchase in any of our I Love Ugly retail stores. Items must meet all conditions above and be returned in retail quality - unwashed, unworn, and with original tags attached. Proof of purchase is required.

If items are damaged or faulty, they may be returned in store for a Repair, Refund, Credit, or Exchange, at our discretion.

You will be able to receive a refund in the form of a full Refund, Store Credit, or Size Exchange. Size Exchanges are dependent on stock availability at the given store.

Unfortunately, if your purchase was paid for using Afterpay or Laybuy, our stores will be unable to give you a monetary refund.

Unfortunately, if you purchase a sale item via our online store, our stores will be unable to give you a monetary refund or honour an exchange.

An exchange is subject to product availability once the return arrives back to our NZ warehouse and is processed.

Should the item(s) requested not be available, a Store Credit will be issued instead.

To avoid missing out on fast-selling products, we recommend purchasing the desired item(s) directly and opting for a Refund or Credit for the return.

If you have already exchanged a product, the option to exchange it a second time is unfortunately not available. You will be able to receive a Monetary Refund and/or Store Credit, given at our discretion.

If you have any additional questions that are not answered here, we advise you to visit our Help Page to see if that can provide you with further clarity. 

Alternatively, our Customer Support Team would be more than happy to assist you in any way. Please get in contact at supportnz@iloveugly.net and we will get in touch promptly.